Salesforce Launches New Customer 360 for Health Capabilities to Deliver More Personalized Patient Experiences

Salesforce Launches New Customer 360 for Health Capabilities to Deliver More Personalized Patient Experiences
Salesforce Launches New Customer 360 for Health Capabilities to Deliver More Personalized Patient Experiences


What You Should Know:

– Salesforce today announced new Customer 360 for Health capabilities that help healthcare providers deliver more personalized patient experiences and reduce operational costs.

Customer 360 for Health helps healthcare and life sciences organizations enhance the overall care experience with the full power of Salesforce technology, including real-time data from Data Cloud, Einstein AIand automation with Flow.

New Customer for Health Features

  • Home Health helps automate the intake and scheduling process for in-home treatment using scheduling workflows to convert prior authorizations into scheduled visits based on patient preferences.
  • Data Cloud for Healthcare enables healthcare and life sciences organizations to connect and activate clinical and non-clinical patient data from multiple sources, including EHR, social and behavioral data, assessments, and more, into a real-time patient profile.
  • Patient Contact Center is a pre-configured agent console that provides a comprehensive view of the patient using MuleSoft Direct for Health Cloud to access EHR data.
  • MuleSoft Direct for Health Cloud provides out-of-the-box, FHIR-aligned connectors to access EHR data. Now, a hospital’s non-clinical team can leverage this data to submit prior authorization requests to help patients get approval for procedures covered by their insurance more quickly.
  • Tableau Accelerators for Health Cloud are ready-to-use, intelligent dashboards for a variety of use cases, including referral analytics, risk analytics, and insights to reduce “no shows.”



Source link

Leave a Reply

Your email address will not be published. Required fields are marked *