Amazon Rolls Out New Alexa Healthcare Features

Amazon Rolls Out New Alexa Healthcare Features
Amazon Rolls Out New Alexa Healthcare Features

What You Should Know:

Today at HIMSS23, Amazon announced a new suite of Alexa Smart Properties (ASP) for Healthcare capabilities designed to improve the patient and medical staff experience at hospitals.

– With these new capabilities, healthcare and solution providers have even more ways to enable device fleet management and build Alexa capabilities at scale for patient care.

The new Alexa features include:

  • Upcoming availability of WebRTC support: will help patients and medical staff conduct audio and video calls between Echo devices and non-Echo devices like tablets and laptops
  • Private Branch Exchange (PBX) Support: Allows healthcare providers to link ASP-supported devices with their hospitals’ phone systems for routing Alexa calls and supporting caller ID when patients and medical staff conduct inbound and outbound calls.
  • WPA2 Enterprise Wi-Fi: The upcoming ability for providers to onboard ASP-supported devices to WPA2 Enterprise Wi-Fi networks so that healthcare providers can safely and securely connect these devices to Wi-Fi more seamlessly.

Amazon also announced the upcoming availability of the Echo Show 15, an entirely new type of Echo Show that hangs naturally on the wall and features a large screen for ideal accessibility and digital signage. Its plastic and glass case materials can also be sanitized more effectively for hospital settings.

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