Even though as of December 1 2017 carriers are no longer allowed to lock mobile devices to their network, there are still some users who are dealing with this problem. However, this is not a problem anymore, thanks to UnlockHere’s innovative AI-powered platform, which can unlock Chatr phones with a completely remote process that doesn’t involve jailbreaking or rooting the devices!
Why is Chatr Wireless locking my Phone and what does that mean for me as the End User?
Carriers like Chatr Wireless used to lock phones to tie them to their network, ensuring their users would stay with them and continue to use their services because as you might know, there are a lot of competitors in the telecommunications market. Therefore, a locked phone means it’s exclusively tied to a single carrier, which is Chatr in your case, and limits the device’s use with other providers.
However, in Canada, locking phones has been prohibited since 2017, so if you get a new phone with Chatr it’ll probably come unlocked for you to use both Chatr SIM cards and other provider’s SIM cards as well. This means that if your phone is locked, it’s probably because you bought it before 2017 but don’t meet any of the company’s unlock policies and need to fix it yourself.
Are Chatr Wireless and Rogers Wireless the same Network Provider?
Chatr Wireless utilizes the Rogers network as an MVNO or Mobile Virtual Network Operator, and even though they use the same infrastructure, Chatr and Rogers are separate entities with their respective service offerings and plans. So, although a lot of people get confused by this, they aren’t considered the same network provider despite sharing the network.
Does this mean that my Chatr Phone is truly Locked to Rogers?
That’s right, as Chatr Wireless operates on the Rogers network, a phone associated with Chatr is essentially locked to the Rogers network. However, this doesn’t mean you need to contact Rogers Wireless to unlock your device because they’re still separate companies with their corresponding services and policies, but anyway, there is a small chance your locked device can work with Rogers without having to be unlocked.
Learn to Verify if your Mobile Phone is Locked to your Chatr SIM or not!
There are multiple ways for you to tell if your phone is unlocked and can be used with different networks, or if on the contrary, it’s locked to a specific network. Let’s check together the three principal methods that can help you confirm whether your phone is exclusively tied to Chatr or is unlocked for use with other carriers.
Checking if your Phone is Network-Locked via IMEI
You can determine your phone’s lock status using its IMEI number, which uniquely identifies the device and contains its specifications including whether it’s tied to a carrier or not. For that, you can use an online IMEI checker, which can give you a full report of your phone status for free in a minute, or you can contact Chatr Wireless directly —but that’s only if you’re the phone’s original owner—.
Checking if your Phone is Network-locked using another SIM
Inserting a SIM card from a different carrier into your phone (like Bell Mobile, Virgin Plus, or any other) can quickly reveal if it’s locked to Chatr Wireless. If the phone displays an error, says the new chip is not supported, or prompts for an unlock code, it’s likely locked to Chatr.
Checking if your Phone is Network-Locked through your Device Settings
- For Android devices, navigate to Settings >> Connections >> Mobile Networks >> Mobile Operators and perform a network search. If multiple networks appear, your device is likely unlocked.
- On Apple devices, access Settings >> Cellular >> Cellular Data Options. If the ‘Cellular Data Network’ option shows up, your device is likely unlocked.
Chatr Phone Unlock Policy: Unlocking Chatr Phones directly with the Carrier
The first idea that comes to mind when trying to unlock a device from Chatr is contacting the carrier directly, which is a good idea if you meet the requirements they have for you to start the unlocking process. All you need to do is contact the Chatr customer service department for them to check if you’re eligible and can proceed with the unlock of your phone with them, and from that the process can take from 1 to 5 business days depending on your specific case.
What do I do if my Chatr Mobile Phone is Locked but I have an Unlock Sticker in the Box?
Well, if you bought your phone after December 2017 your phone can be locked but it does come with an unlock code sticker on the box for you to fix your phone and use it with other carriers. If that’s your case, you won’t need to contact the carrier or use an external service like UnlockHere to get the unlock code of your phone because it’s already printed on the sticker.
All you need to do is insert a SIM card from another provider into your Canadian cell phone so that it shows you the SIM lock error message and prompts you to enter the code, which as we were explaining, is the one printed on the sticker.
Requirements to Unlock your Chatr phone with the Carrier
The requirements that you’ll need to meet to unlock the device vary depending on the specific type of contract that you signed with the carrier and other aspects that they take into account to see if they’ll approve the request or refuse to unlock your device. Anyway, talking about the principal conditions to unlock phones with Chatr, these include but are not limited to:
- No second-hand phones can be unlocked so you must be the device’s original owner.
- You must be in good standing with the carrier no matter if you have a prepaid or postpaid plan.
- To unlock a phone with the carrier it has to be fully paid for (applies for devices financed on a payment plan).
- The phone’s IMEI cannot be reported on the blacklist database.
- You must have met a certain period of active paid service or else you’ll be charged an early termination fee.
Let’s see the Key Pieces of Information you’ll need to Unlock Chatr Phones with UnlockHere!
Unlocking your phone without having to contact the carrier’s customer service department is very easy thanks to UnlockHere’s platform. All you need to be able to unlock and use your phone without restrictions is:
Steps to place your Request and Unlock your Cell Phone with UnlockHere
Fixing your network-locked phone to use with another carrier is very easy! All you need to do is access UnlockHere’s carrier lock removal page as that’s where all users must submit their applications, and provide us with all the necessary order details for our AI-powered unlock platform to start working on the request. Your phone will be unlocked more or less 3 hours after the submission of the order, and all that without having to get or enter the unlock code into the device because our system does that process internally.
Can I Unlock my Chatr Phone for Free to use other Cell Phone Services?
With UnlockHere you can certainly unlock your phone for free! Our cost-free platform can unlock your phone permanently from its carrier within 24 hours without having to charge a fee for the lock removal service regardless of the device’s specific brand and model. Also, rest assured that it doesn’t matter if the device was bought directly with Chatr and you’re trying to switch to another network or if the device belongs to another provider and you’re actually trying to switch to Chatr; either way, our remote unlocking service can help you out 100% for free!
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